Terms and Conditions

1. About these terms

1.1 These Terms and Conditions ("Terms") apply to your use of voodoslots.com (the "Site") and your Voodoo Slots account. By registering, you agree to them, together with our Privacy Policy, Cookie Policy and the rules of each game.

1.2 If there is a conflict between these Terms and a game's rules, the game rules apply to that game.

1.3 In these Terms, "we", "us" and "our" mean BXO Holdings Limited. "You" means the person who holds the account.

2. Who we are

2.1 The Site is operated by BXO Holdings Limited, 1st Floor Woodberry House, London, N12 0DR, United Kingdom.

2.2 BXO Holdings Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 57245 (Casino Remote licence 057245-R-333094-003). Details are on the Gambling Commission's public register.

2.3 You can contact us at support@voodoslots.com. We do not provide support by phone.

3. Who can use the Site

3.1 You must be at least 18 years old to register, deposit or gamble. It is an offence for anyone under 18 to gamble.

3.2 You must live in the United Kingdom and use the Site from within the United Kingdom. We may block access from other countries.

3.3 You may not register or play if you are self-excluded with us or registered with GAMSTOP, or if you are an employee, director or contractor of BXO Holdings Limited or a close relative of one.

3.4 You must be acting for yourself and not for anyone else, and must have full legal capacity to enter into these Terms.

4. Registration

4.1 To register you must give your first and last name, date of birth, email address, residential address, city and postcode, and choose a password. The details must be true, complete and your own.

4.2 You must confirm your email address using the link we send before you can log in.

4.3 You must accept these Terms and the Privacy Policy. Agreeing to receive marketing is optional and can be changed at any time in My Account.

4.4 You must tell us promptly if any of your details change. You can update some details yourself; for others, email support@voodoslots.com.

5. One account per person

5.1 You may hold only one account. An email address can only be used for one account.

5.2 If we find more than one account in your name or linked to you, we may close the extra accounts. Deposits made to them will be returned, and we may void bets placed through them.

6. Account security

6.1 You are responsible for keeping your password secret and for everything done through your account.

6.2 Do not share your log-in details or let anyone else use your account, including family members.

6.3 Tell us straight away at support@voodoslots.com if you think someone else has used your account. Change your password in My Account, under Security, which also logs out other devices.

6.4 We may lock your account while we investigate suspected unauthorised access.

7. Verification

7.1 We must verify your name, date of birth and address before you deposit or gamble. We do this using the details you gave at registration and, where needed, documents you upload in My Account.

7.2 We may ask for further information at any time, including proof of the source of your funds, to meet our legal and regulatory duties.

7.3 Until verification is complete, your account shows as Verification Required or Pending and you cannot deposit, gamble or withdraw. We only mark an account as Verified once checks are complete.

7.4 If you do not provide requested information within a reasonable time, or if the information is false, we may suspend or close your account.

8. Deposits

8.1 You can deposit using a Visa or Mastercard debit card, bank transfer or an e-wallet, as shown in My Account. Credit cards, and e-wallets funded by credit cards, may not be used.

8.2 Payment methods must be registered in your name. Third-party payments are not allowed.

8.3 The minimum deposit is £10.00. Deposits cannot exceed any deposit limit you have set.

8.4 Deposited money is held in your account for gambling on the Site. It is not a savings or banking service and does not earn interest.

9. Withdrawals

9.1 You may withdraw your available balance at any time, provided your account is verified. The minimum withdrawal is £10.00 unless your whole balance is lower.

9.2 Where possible, we pay withdrawals to the method used to deposit. Otherwise we pay to another method in your name.

9.3 We may need to carry out additional checks before paying a withdrawal. We do not guarantee any processing time; timing also depends on your bank or payment provider.

9.4 You can see the status of each withdrawal in My Account.

10. Using the games

10.1 Each game has its own rules, paytable and return to player information, available inside the game. You should read them before playing.

10.2 Game outcomes are decided by certified random number generators or, for live games, by physical equipment operated in a studio. No game can be influenced by strategy beyond what its rules allow, and no outcome is guaranteed.

10.3 If a game or system malfunctions, affected bets and payouts are void. Where a round was interrupted, it will be completed or settled according to the game rules, or the stake returned.

10.4 If a win is credited to your account in error, it does not belong to you and we may deduct it.

10.5 We may change, add or remove games at any time.

11. Prohibited activity

11.1 You must not:

• give false information or use someone else's identity or payment method;
• collude with other players or use cheating methods;
• use bots, scripts or any software to play or to interfere with the Site;
• exploit a fault or error in a game or the Site instead of reporting it;
• use the Site for money laundering or any other criminal purpose;
• attempt to access other users' accounts or our systems without permission;
• be abusive or threatening towards our staff.

11.2 If we reasonably suspect prohibited activity, we may suspend your account, withhold related winnings, report the matter to the relevant authorities and close your account.

12. Responsible gambling

12.1 We provide deposit limits, loss limits, a time check reminder, time-outs and self-exclusion in My Account. Reductions to limits take effect immediately. Increases and removals take effect after 24 hours.

12.2 A time-out lasts 24 hours, 7 days or 6 weeks. Self-exclusion lasts 6 months, 1 year, 2 years or 5 years. Neither can be ended early.

12.3 We may contact you, restrict your account or ask about your affordability if we see signs that gambling may be causing you harm.

12.4 More information, including GAMSTOP and free support services, is on our Responsible Gambling page.

13. Suspension and closure

13.1 You can close your account at any time in My Account or by emailing support@voodoslots.com.

13.2 We may suspend or close your account if you break these Terms, if we are required to by law or by the Gambling Commission, if you do not complete verification, or if we have concerns about harm.

13.3 When an account is closed, any available balance that is not subject to an investigation will be returned to you, after any required checks.

13.4 We may also close the Site or stop offering services. If we do, we will give you notice and return your balance.

14. Complaints and disputes

14.1 If you are unhappy with our service, please follow the process on our Complaints page. We will send a final response within 8 weeks of receiving your complaint.

14.2 If you are not satisfied with our final response, or we have not responded within 8 weeks, you can refer the dispute to our Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS), free of charge.

15. Liability

15.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law.

15.2 We are not liable for losses caused by events outside our reasonable control, or for indirect losses that were not foreseeable when you agreed to these Terms.

15.3 Your statutory rights as a consumer are not affected.

16. Changes to these terms

16.1 We may update these Terms, for example to reflect changes in law or in how the Site works. We will tell you about significant changes by email or on the Site before they take effect.

16.2 If you do not accept a change, you may close your account and withdraw your balance.

17. Governing law

17.1 These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.