Account verification
Before you can deposit or play, we have to confirm who you are and that you're 18 or over. This page explains what we check and why.
Why we check
As a gambling operator licensed in Great Britain, we must verify every customer's name, date of birth and address before they deposit or gamble. The checks:
- stop anyone under 18 from gambling;
- make sure each person has only one account, opened in their own name;
- help prevent fraud, stolen payment cards and money laundering;
- let self-exclusion work, both on our site and through GAMSTOP.
What we check
| Detail | What we confirm |
|---|---|
| Personal details | Your first and last name match your identity records and your payment methods. |
| Date of birth | You are 18 or over. |
| Address | You live at the UK address you gave us. |
We start with the details you enter at registration and check them against identity and address records held by verification providers. This is not a credit application and it isn't visible to lenders.
If we need documents
If the automatic check can't confirm your details, or if we need to check again later, the system asks you for documents. You upload them in My Account, under Verification.
Photo ID (one of)
- Passport
- UK driving licence, full or provisional
- National identity card
Proof of address (one of, dated within the last 3 months)
- Utility bill
- Bank statement
- Council tax bill
Photos or scans need to show all four corners, with every word readable. JPG, PNG and PDF files up to 8 MB are accepted. In some cases we may ask for more, for example proof of where your deposits come from.
Verification statuses
Your current status is always shown in My Account, on the Verification page and at the top of every account page.
| Status | What it means | What you can do |
|---|---|---|
| Verification Required | We haven't been able to confirm your details yet. | Upload your documents. You can log in and set limits, but not deposit or play. |
| Pending | We have your documents and are checking them. | Wait for our email. There's nothing more to send unless we ask. |
| Verified | Your age, identity and address are confirmed. | Deposit, play and withdraw. |
An account only shows as Verified after the checks have actually been completed. We never mark an account as Verified in advance.
How we handle your documents
Documents are stored securely, used only for verification and legal checks, and kept for as long as the law requires. The Privacy Policy explains this in full, and you can contact our Privacy Officer at privacy@voodoslots.com.