Frequently asked questions

Go to Register and enter your name, date of birth, email, a password and your UK address. Accept the Terms and Conditions and the Privacy Policy, then press Create account.

No. Each person can have one Voodoo Slots account. You can't register twice with the same email, and we close duplicate accounts we find.

UK law requires us to confirm your identity and where you live before you can deposit or play. We also use it to make sure you're in the United Kingdom.

Check your spam or junk folder first. If it isn't there, try to log in: we'll show a button to send a new link. Each new link replaces the old one.

It lasts 48 hours and works once. After that, request a new one.

We log you out after 60 minutes without activity, and on every device when your password changes. Log in again to carry on.

After five wrong passwords we pause log-ins for that email for 15 minutes. Wait, then try again or reset your password.

Use Forgot password and enter your email. We'll send a reset link if an account uses that address.

For 60 minutes, and only once. If it has expired or been used, request another.

Yes. You must be 18 or over to register and play. The registration form won't accept a date of birth under 18, and we check age again during verification.

We close the account as soon as we find out and return any deposits. Under-18s cannot keep any winnings.

A check of your name, date of birth and address. It has to be done before your first deposit. See Account verification for details.

Photo ID (passport, UK driving licence or national identity card) and proof of address from the last 3 months (utility bill, bank statement or council tax bill).

It's shown at the top of every page in My Account: Verification Required, Pending or Verified.

Not yourself, because these are checked during verification. Email support@voodoslots.com and we'll help. We may ask for a document showing the change.

Switch marketing off in My Account, under Profile, or use the unsubscribe link in any marketing email. We'll still send emails about your account.

In My Account, under Responsible Gambling, or by emailing support@voodoslots.com.

Every game page explains the basics. The full rules, paytable and return to player figure are inside the game itself.

You can read about any game without an account. To open a game you need to be logged in with a verified account.

Rounds are recorded on the game provider's server. If a game fails, the round is completed or settled according to the game rules. If something looks wrong, email support@voodoslots.com.

£10.00. You can also set your own maximum with a deposit limit.

The usual reasons are that your account isn't verified yet, a deposit limit has been reached, or your bank declined the payment. The payment screen tells you which.

In My Account, open Withdrawal, choose a method in your name and enter the amount. Your account must be verified.

We don't promise a fixed time. It depends on our checks and on how quickly your bank or payment provider processes the money. You can follow the status in My Account.

Visa and Mastercard debit cards, bank transfer and e-wallets.

No. Gambling with a credit card isn't allowed in Great Britain, including through an e-wallet funded by a credit card.

Deposit limits, loss limits, a time check reminder, time-outs of 24 hours to 6 weeks, self-exclusion of 6 months to 5 years, and account closure. All are in My Account.

So the decision is made calmly rather than during a session. Lowering a limit works straight away.

Call the National Gambling Helpline on 0808 8020 133 (England and Scotland) or the Gambling Helpline on 0808 2819 265 (Wales). Both are free and open 24/7.

A free national scheme that blocks you from all online gambling sites licensed in Great Britain for 6 months, 1 year or 5 years. Sign up at gamstop.co.uk.

Yes. If you're registered with GAMSTOP, you can't open or use an account with us while your exclusion lasts.

Email support@voodoslots.com, use the contact form or, if you're logged in, the Support page in My Account. We don't offer phone support.

See Complaints for how to raise one and what happens next.